Customer Service Letter Arrives The Following Day After Phone Call Opens Personal Connection

Arpi Krikorian wanted to place an order through phone call for contact lenses in October, so she called…
Customer Service Letter Arrives The Following Day After Phone Call Opens Personal Connection

Arpi Krikorian wanted to place an order through phone call for contact lenses in October, so she called 1-800 CONTACTS—and made a contact she will never forget.

Along the way, the sweet customer service rep asked me what we do, so we had a conversation about my husband’s non-profit, Code 3 Angels and his global humanitarian work.

Arpi Krikorian

Currently, his efforts are concentrated on a region called Artsakh bordering Armenia, which was under attack by Azerbaijan to drive the Armenians from the area.

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She explained what they were doing as a family to help the displaced people of Artsakh—and she obviously made quite an impression on the telephone agent Lyndi Reed.

The very next day, I received a personal greeting card in the mail from that customer service rep with $100 donation inside!

Arpi Krikorian

The card reads:

Dear Arpi and Joe,
Thank you for sharing your story about the mission work you are doing in Armenia. My heart was touched. We live in crazy times. The people of Armenia will be in my prayers. You both will be in my prayers for you to be safe, strong and protected. Thank you for your contact lens orders. We appreciate your business. It was such a pleasure meeting you. This is a small donation. I know you will use it toward whatever will best suit your needs.
Take care!
Lyndi Reed

The next time you need to place a phone call to 1-800 CONTACTS—or any customer service team—remember that there are kind people out there who might think it’s a pleasure meeting you, too.

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